Leadership and accountability
Delegation fails when authority and accountability do not move together.
Madeline Ricci · · 5 min read
Why does delegation keep failing in your company? Because you moved the task and kept the decision.
Authority and accountability have to travel together. Split them and you have created a team of people responsible for outcomes they are not allowed to influence. A concrete test: write down the dollar amount, the discount, and the hiring level each leader may approve without you. If any of those three numbers does not exist in writing, the decision still belongs to you.
The waiting behavior is rational
When a leader has been overruled twice, checking with the founder becomes the low-risk option. The team is responding accurately to how the company really works.
That behavior compounds. Every escalation confirms that the founder is the real decision maker, so the next call goes up too.
What a real handoff includes
Name the outcome, not the activity. State the decisions the owner may make without asking. Set the threshold above which they must consult. Agree on the measure and the review cadence. Then stop making the call yourself, including when you would have made it differently.
The last part is the hard part, and it is the part that decides whether the handoff holds.
Founder dependency and the people problem are the same problem. Fix the authority structure and both move.
About the author
Madeline Ricci
I am the CEO of BNN Services, an eight-figure national services firm, co-founder of Trustedpreneurs, and creator of the FREED framework. I advise founders worldwide on reducing founder dependency.
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